Delivery Information

General Delivery Information

We may provide your telephone number and/or e-mail address to the nominated courier for tracking purposes and for them to notify you of an approximate delivery time. If your order has not arrived within 7 working days following dispatch then please contact us by quoting your order number in all correspondence.

Please ensure that your delivery address details are correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you.

If your order hasn't been dispatched yet and you need to amend your order, you may get in touch via our 'Contact us' widget which can be found on the bottom right of your screen and we can see if changes can be made.

Please Note: All times stated are estimated and are conditional on normal operating procedures. On occasion forces outside our control can disrupt those normal operating procedures, which may affect delivery time.

If you require any further information regarding Dispatch & Deliveries, please e-mail Customer Service through our 'Contact us' widget which can be found on the bottom right of the screen on the 'Contact us' page

Additional Information

All orders placed over weekends and bank holidays will not be received until the next working day. You may receive a notification saying that your items are being processed outside of these times, but this does not mean that has been collected by the courier, this is to indicate that your order is awaiting production or collection by the courier.

Frequently asked questions

When can I expect my order to arrive?

All our products are custom-made to your specifications, this allows us to offer a huge range of options at lower prices without having to maintain a large inventory.

Once we receive your payment, we begin production the next business day. Mats are usually made and shipped from our warehouse within 2-3 business days and then 1-2 days with a 24hr tracked courier service.

Do you offer FREE shipping?

Our deliveries are made by our chosen courier, Evri. This allows us to provide a cost effective shipping method to our customers.

Tracked 24 hour Service
Orders over £30 - FREE
Orders under £30 - £3.99

We charge additional postage to the Highlands, Channel Islands and Northern Ireland, passing on the additional cost from the courier. This can be seen in the checkout.

All deliveries are trackable and you will receive a tracking number when your order ships.

How can I track my order?

When your order is dispatched, we will send you an email with your tracking number and a link to the courier's website, where you can track your delivery.

My car mats are not listed?

If you have searched for you car and can't find car mats that's fit then we may still be able to help. Email us on hello@newcarmats.co.uk with your requirements and we see if we list a set of mats for you.

How often should I clean my car mats?

Maintaining the cleanliness of your floor mats is required to combat dirt build-up effectively. In case of noticeable stains or debris, it's a good idea to promptly wash your car floor mats. However, for regular upkeep, a simple cleaning routine on a weekly to monthly basis should be sufficient, taking into account the frequency of your car usage.

How often should you replace car mats?

Most carpet car mats are designed to last around 1-2 years depending on use and how heavy they are used. Molded vinyl and the more durable urethane mats should give you five years but it is still best to keep a lookout after the first 12 months, especially for heavy-duty use.